Coordinated Intake

A program of Frontline Service

A staff member will talk with you to understand your situation and see if you qualify for shelter. If you qualify, they will try to place you in an available shelter. The goal is to help you make a plan for housing right now and for the future. There is no guarantee of immediate placement because of limited shelter space.

Address: 1736 Superior Ave.
Cleveland, OH 44114
Hours: Hours vary — see schedule below
M-F: 8:00am-6:00pm Frontline is closed on the following Holidays in 2026: Monday May 25th; Friday June 19th; Friday July 3rd; Monday September 7th; Thursday November 26th; Friday November 27th; Friday December 25th.
Who can use it: You can use this service if you are homeless (living outside, in a condemned building, in a car, or in a dangerous environment like domestic violence or human trafficking) and are physically in Cuyahoga County. You must be 18 or older, a veteran, or part of a family with at least one adult and a minor child in your custody. Couples where both people are 60 or older can also apply. If you are being released from a hospital, rehab, jail, or other facility, you must have nowhere to sleep that night. You must be able to take care of yourself—feed yourself, bathe, use the restroom, take your own medicine, and get up off the floor without help. Service animals and emotional support animals may be accepted on a case-by-case basis.
Languages: English on-site. Other languages by phone.
What to expect: Call 216-350-8816 during business hours (Monday-Friday, 8:00am-6:00pm) if you need shelter that day. Leave a voicemail with your name and phone number if you reach voicemail—staff will call you back in about 30 minutes. You must answer the phone for your intake assessment. After assessment, if you qualify, staff will work to place you in a shelter. You must be willing to go to a shelter to receive this service.
What to bring: Call ahead to confirm what documents you'll need to bring.

Want to be sure before you go?

Call 211 first.

Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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