Consumer Protection - Complaints

A program of Cuyahoga County Department Of Consumer Affairs

This office investigates consumer scams and unfair business practices. They help people who lost money or information to scams. They try to solve problems between you and a business, including issues with debt collectors, home repairs, car sales, pricing, and warranties. If needed, they can report the problem to the prosecutor, attorney general, or other agencies.

Address: 2079 E 9th St.
Cleveland, OH 44115
Hours: Hours vary — see schedule below
Generally, M-F: 8:30am-4:30pm.
Who can use it: You can use this service if you or the business involved has an address in Cuyahoga County. If you are a tenant with a landlord problem, they can help. If you are a landlord with a tenant problem, contact your city's housing court instead.
Languages: English on-site. Other languages by phone.
What to expect: Call to report your complaint during business hours. An investigator will be assigned to work on your case and try to resolve the issue. You can also download a complaint form from their website and mail it in, or call to request a form by mail.
What to bring: Call ahead to confirm what documents you'll need to bring.

Want to be sure before you go?

Call 211 first.

Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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