Prevention, Retention And Contingency (PRC) - Utilities

A program of Cuyahoga County Job And Family Services

This program helps pay past due utility bills or set up new service. You can get up to $750 per year for gas, electric, and water combined. The money can be used to catch up on bills, reconnect service that was shut off, or start service at a new home.

Address: 3955 Euclid Ave.
Cleveland, OH 44115
Hours: Hours vary — see schedule below
M-F: 8:30am-4:00pm.
Who can use it: You must live in Cuyahoga County and have income at or below 200% of the federal poverty level. You must be a parent, caretaker, relative, legal guardian, or legal custodian of a child age 18 or younger in your home, or be pregnant in your third trimester or later. Your name must be on the gas or electric bill. For water, your name must be on the bill or your lease must say you pay for water. You must try other help first by calling 2-1-1. At least one family member must be a U.S. citizen or qualified alien. You must have a shut-off notice or final notice, unless you are moving to a new place. You cannot get help if you already get a utility discount or subsidy that covers your bills.
Languages: English on-site. Other languages by phone.
What to expect: Pick up an application at a Job and Family Services Office, or get one online, by phone, or at a library. You can drop off the application in person, email it, fax it, or mail it. Once you send in all required paperwork, the agency will approve or deny your application within 10 calendar days. You will get a decision by mail or in person within 2 business days.
What to bring: Call ahead to confirm what documents you'll need to bring.

Want to be sure before you go?

Call 211 first.

Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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