Prevention, Retention And Contingency (PRC) - Utilities

A program of Cuyahoga County Job And Family Services

You can get up to $750 per year to help pay for gas, electric, or water bills. The money can pay past-due bills, reconnect service, or set up utilities at a new home. You cannot get more than $1,500 total from this program in one year ($750 if you are a non-custodial guardian).

Address: 3955 Euclid Ave.
Cleveland, OH 44115
Hours: Hours vary — see schedule below
M-F: 8:30am-4:00pm.
Who can use it: You must live in Cuyahoga County and have income at or below 200% of the Federal poverty level. You must be a parent, caretaker, relative, legal guardian, or legal custodian of a child age 18 or younger in your home, or be pregnant in the third trimester or after. Your name must be on the gas or electric bill, or on the water bill or lease. You must have a shut-off notice, termination notice, or final notice from the utility company, unless you are moving and need to set up utilities at a new home. You must try other community resources first by calling 2-1-1. At least one family member must be a U.S. citizen or qualified alien. If you have liquid assets over $1,000, you must use that money first. You cannot get this help if you already receive a utility subsidy or discount. You cannot get this help if you are a fugitive felon or have been convicted of program fraud without repaying it.
Languages: English on-site. Other languages by phone.
What to expect: Pick up an application at a Job and Family Services Office Monday through Friday, 8:30am to 4:00pm, or get one online to email or fax. You can also call the PRC Hotline to request an application by mail or ask questions. Library staff can help you apply online, by phone, or by fax for free. Once you send in all required paperwork, you will get a decision within 10 calendar days (sometimes up to 30 days). You will be told yes or no in person or by mail within 2 business days.
What to bring: Call ahead to confirm what documents you'll need to bring.

Want to be sure before you go?

Call 211 first.

Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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