Prevention, Retention And Contingency (PRC) - Utilities

You can get up to $750 per year to help pay for gas, electric, or water bills. The money can pay past-due bills, reconnect service, or set up utilities at a new home. You cannot get more than $1,500 total from this program in one year ($750 if you are a non-custodial guardian).

Address

1641 Payne Ave.
Cleveland, OH 44114

Hours

Hours vary — see schedule below

M-F: 8:30am-4:00pm.

Who can use it

You must live in Cuyahoga County and have income at or below 200% of the federal poverty level. You must be a parent, caretaker, relative, legal guardian, or legal custodian of a child age 18 or younger living with you, or be pregnant in your third trimester or later. Your name must be on the gas or electric bill, or on the lease if you are responsible for the water bill. You must have a shut-off notice, termination notice, or final notice from the utility company, unless you are moving and need to set up utilities at a new home. You must try other community resources first by calling 2-1-1. At least one family member must be a U.S. citizen or qualified alien. If you have liquid assets over $1,000, you must use that money first to help pay the bill.

Languages

English on-site. Other languages by phone.

What to expect

Pick up an application at a Job and Family Services Office Monday through Friday, 8:30am to 4:00pm, or get one online, by phone, or at a library. You can drop off your application in a drop-box or email it. Once you send in all required paperwork, the agency will approve or deny your application within 10 calendar days (sometimes up to 30 days). You will get a decision by mail or in person within 2 business days.

What to bring

Call ahead to confirm what documents you'll need to bring.

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